Privacy Policy

Your privacy is important to us. It is The Crawler's policy to respect your privacy regarding any information we may collect on our website. We only request personal information when we really need it to provide you with a service. We do this by fair and legal means, with your knowledge and consent. We also inform you why we are collecting it and how it will be used. We only retain the information collected for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. We do not share personally identifiable information publicly or with third parties, except when required by law. Our website may have links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies. You are free to refuse our request for personal information, understanding that we may not be able to provide some of the desired services. Continued use of our website will be considered acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.

User Commitment

The user undertakes to make proper use of the content and information that The Crawler offers on the website and, by way of example but not limitation:

Not to engage in activities that are illegal or contrary to good faith and public order;
Not to disseminate propaganda or content of a racist, xenophobic, gambling or betting nature, any type of illegal pornography, apology for terrorism or against human rights;
Not to cause damage to the physical (hardware) and logical (software) systems of The Crawler, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems capable of causing the aforementioned damage.

Data collected by the company

In accordance with the provisions of the LGPD, The Crawler places itself in the position of Controller of the Personal Data collected, being responsible for making decisions regarding the processing of Personal Data of its Users. When registration is necessary, the following data from the legal entity are collected:

Legal Entity Data:

corporate name;
trade name;
private law legal entity/public law legal entity;
CNPJ;
complete headquarters address.

Natural Person and/or Legal Entity Representative Data:

full name;
nationality;
marital status;
profession and/or position in the company;
identification document;
contact phone;
contact email.

The aforementioned Personal Data are collected for the purpose of identifying the User.

It is important to inform that the Personal Data listed above are processed, only and solely, for the purpose of identifying the user and optimizing their experience with the use of the application. The reason for registration is the legal hypothesis of Contract execution, that is, the Company can only execute the contracted Services if the User performs the User Registration. The Personal Data and Sensitive Personal Data mentioned in this Policy will be processed during the execution of the Services offered by the Company. After the termination of the Services, for any reason, the Personal Data will remain stored by the Company for a period of up to 03 (three) years. This period takes into account the statute of limitations provided for in item V of § 3 of Article 206 of the Civil Code. Therefore, the retention of Personal Data for such period, even after the end of the processing period by the Company, observes the hypothesis provided for in item I of Article 16 of the LGPD. After said period, the Company will delete the User's Personal Data from its repository.

How does the company store personal data?

The company stores personal data securely, using commercially acceptable means to prevent loss, theft and unauthorized access. Data is kept on protected servers and only for as long as necessary to provide the contracted services or as required by law.

Can the company perform automated processing?

Yes, the company may perform automated processing of personal data to optimize user experience, improve our services and provide personalized analytics. This processing is carried out in accordance with the LGPD and always with the aim of improving the provision of contracted services.

How does the company ensure information security?

The company adopts appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. We use industry-standard security technologies, including encryption, access controls and continuous security monitoring.

User rights as holder of personal data

As provided for in Article 18 of the LGPD, the User is guaranteed, at any time, by requesting the company via email contact@thecrawler.ai, to request:

confirmation of the existence of processing of personal data;
access to personal data that the company processes;
correction of incomplete, inaccurate or outdated data;
anonymization, blocking or elimination of unnecessary, excessive or data processed in non-compliance with the LGPD;
portability of data to another provider;
deletion of personal data processed with the user's consent, except in the cases provided for in Article 16 of the LGPD;
information on public and private entities with which the company has shared data;
information about the possibility of not providing consent and about negative consequences;
revocation of consent, when applicable.

If the User wants to have confirmation of existence or access to their personal data, the company will provide it within 10 (ten) business days, counted from the date of the user's request, respecting commercial and industrial secrets.

More information

Any changes to this privacy policy will be communicated through the platform or email with specific emphasis on the content of the changes, as provided for in § 6 of Article 8 of the LGPD.

We hope this is clear and, as mentioned earlier, if there is anything you are not sure whether you need or not, it is generally safer to leave cookies enabled, in case you interact with one of the features you use on our website.

If you have any questions regarding the processing of your personal data or wish to exercise any of your rights as a data subject, please contact us via email: contact@thecrawler.ai.

This policy is effective from June 2025.